Delivery Policy

Last updated: September 19, 2026

Vireliona provides digital logo design services and digital design products. We do not currently ship physical products.

All completed designs and digital files are delivered electronically.

1. Digital Delivery

After your order has been placed and the required project information has been received, we will begin processing your order according to the product or package purchased.

Completed design files may be delivered through:

• Email
• A download link
• A customer-accessible delivery page
• Another digital delivery method provided by Vireliona

No physical product will be shipped unless explicitly stated in the product description.

2. Processing Time

The estimated processing or design time is stated on the relevant product page whenever applicable.

Processing time may vary depending on:

• The type of logo or design purchased
• The complexity of the project
• The number of revisions included
• The information and materials provided by the customer
• Customer response times

The estimated delivery timeframe begins once we have received the information necessary to start the project.

3. Customer Information

To avoid delays, customers should provide accurate and complete project information after placing an order.

If we require additional information, references, or clarification before beginning the project, the delivery timeframe may be delayed until the required information is received.

4. Revisions

If revisions are included with your purchase, the final delivery timeframe may depend on the number and timing of revision requests.

Each product may have different revision terms. Please review the specific product description for details.

5. Final Files

Depending on the product purchased, final logo files may be provided in commonly used digital formats such as:

• PNG
• JPG
• SVG
• PDF

The exact file formats and deliverables depend on the specific product or package purchased.

Editable or source files are only included when specifically stated in the product description.

6. Download Issues

If you experience a problem downloading or accessing your files, please contact our support team.

We will make reasonable efforts to help you access your purchased files or provide the files through an alternative delivery method when appropriate.

7. Incorrect Email Address

Customers are responsible for providing a valid email address during checkout.

If you entered an incorrect email address or did not receive your files, please contact us as soon as possible with your order information so we can assist you.

8. Delays

While we aim to meet the estimated delivery timeframe, delays may occur due to circumstances outside our reasonable control, including technical issues, service interruptions, incomplete customer information, delayed responses, or other unforeseen circumstances.

We will make reasonable efforts to communicate significant delays when possible.

9. No Physical Shipping

Vireliona products are primarily digital. Therefore:

• No physical package will be sent.
• No shipping address is required for digital delivery unless requested for another business purpose.
• There are no physical shipping fees for digital products.

10. Contact Us

If you have questions about the delivery of your order or have not received your files within the expected timeframe, please contact us:

Vireliona
Website: Vireliona.com
Email: Support@vireliona.com