Refund Policy

Last updated: September 19, 2026

At Vireliona, we want you to feel confident when purchasing our logo design services and digital products. Because our products involve custom creative work and digital files, refunds are subject to the terms below.

1. Custom Logo Design Services

Once we begin working on a custom logo design project, the order is generally non-refundable because time and creative work have already been invested into the project.

If you need to cancel your order, please contact us as soon as possible.

Before work begins

If you request a cancellation before we have started working on your project, you may be eligible for a full refund, provided that no design work or other service has been started.

After work begins

Once design work has started, the order is generally non-refundable.

However, if there are exceptional circumstances, you may contact our support team and we will review your request on a case-by-case basis.

2. Digital Products

Due to the nature of digital products, purchases are generally non-refundable once the digital product has been delivered, downloaded, or accessed.

If you experience a technical problem with a digital product or receive the wrong product, please contact us so we can investigate and provide an appropriate solution.

3. Revisions

If revisions are included with your purchase, we encourage you to use the available revision process before requesting a refund.

Revision availability and the number of revisions depend on the specific product or package purchased.

Revisions do not automatically qualify an order for a refund.

4. Incorrect or Defective Files

If you receive files that are corrupted, technically defective, or materially different from the product you purchased, please contact us within 7 days of delivery.

Where appropriate, we may provide:

• Corrected files
• Replacement files
• A revised version of the purchased design
• Another reasonable solution

5. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

If the duplicate purchase has not been delivered or work has not started, we may be able to refund the duplicate transaction.

6. Refunds for Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us immediately.

We may request additional information to investigate the transaction and prevent fraudulent activity.

7. How to Request a Refund

To request a refund or report an issue with your order, contact us at:

Email: [Your Support Email]

Please include:

• Your name
• Order number
• Email address used for the purchase
• Reason for your request
• Any relevant screenshots or supporting information

We will review your request and respond as soon as reasonably possible.

8. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank or payment provider.

9. Chargebacks

If you have an issue with an order, please contact Vireliona before initiating a payment dispute or chargeback. We will do our best to review the issue and find an appropriate resolution.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

10. Changes to This Refund Policy

Vireliona reserves the right to update this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Refund Policy or your order, please contact:

Vireliona
Website: Vireliona.com
Email: Support@vireliona.com